Timely completion of assign escalated disputes within the timeline

Creation of project’s weekly assessment based on top error drivers and updates

Provide weekly analysis on the weekly assessment result

Facilitate training refresher sessions based on quality top drivers, assessment errors and updates

Facilitate new workflow project

Facilitate New Hire Classes and cross training

Involved in the planning phase of activities for performance management initiatives

Execute training activities under performance management initiatives

Conduct real time audit/side-by-side with analyst

Training material creation based on training-needs-analysis

Attend training related syncs with clients

Review and provide feedback on updated training materials from the client

Stay updated with the project trends and tool enhancements

Evaluate and sign off on weekly assessment report and email updates

Track completion for training roll outs

Facilitate culture deck training

Onboard new trainers/junior trainers

Represent training team on local weekly/monthly business review

Creation weekly training performance report

Conduct trainer observation to ensure training consistency

Lead training meetings to address team’s help items and status check on weekly training activities

Assist the site training lead on conducting 1:1 coaching sessions with the trainers

Provides monthly Training Needs Analysis along with initiatives and recommendations

College Graduate with 2-4 years of experience as a trainer

Excellent oral and written communication skills.

Sound decision making and organizational skills

Ability to present complex information to a variety of audiences

Proficiency in MS office applications (Excel, Powerpoint and Word)

Proven ability to master the full training cycle

Familiarity with traditional and modern training methods, tools and techniques

Accenture Southeast Asia

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Senior Trainer