This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines / quality guidelines / protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction.

Responsibilities:

Provide excellent customer service
Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful
Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions
Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty
Act and suggest on improvement opportunities identified during daily work

Qualifications:

Service oriented and interested in the function of customer service
1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome
Good spoken and written in English and Arabic.
Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills
Excellent time management skills with the ability to work well under pressure in a fast-paced environment
Proactive, driving for result and teamwork spirit
University graduate or recognized diploma in a field of Hospitality and Tourist or any related field
Work based in Bangkok, Thailand
Able to work in shifts

HBX Group

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