Criterias & Requirements:

Mandatory : S1 - Psychology with minimum 2.75 GPA (Psychology fresh grad who has passion in customer care are welcome to apply)
English writing & reading proficiency; basic English speaking ability.
Bahasa Indonesia proficiency in clear articulation, excellent communication in speaking, writing and reading.
Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian activity would be an advantage.
Excited with Customer Service role,
Accustomed in working with target and in a fast-pace environment
Typing skills minimum 50 WPM with minimum accuracy 90%
Attention to details are very important.
Basic of MS Excel
Smiley voice intonation, clear articulation, accustomed in direct communication with people, and familiar to operate and answer comment using social media (ex: chat), at least candidate has Socmed account
Willing to work in shifting mode/schedule.
Vaccinated minimum 2 doses
Responsibilities

Job Scopes:

Customer Service to join with the Incident Response (IR) Team, specifically to support in staying ahead of any risk that might occur during the incident.
The role will keep the team up-to-date with data and information from the front lines to help gauge impact and visibility, in ensuring the right responders are involved, escalation processes are adhered to, etc.
Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
Gather feedback from our consumers and partners, observe front-line issues
Perform ad-hoc tasks as required by the team to improve overall business
Perform administrative tasks involving partner's account

Assignment scope:

Guide our consumers and partners in using our products
Manage service inquiries and disputes arising from our consumers and partners
Provide excellent customer service to our consumer and partners base
Maintain good relationships and community-building efforts with our consumers and partners

PT Sinergi Performa Cipta

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