Branch Process Management
• Establish and manage branch processes for operational excellence, with optimal balance between effective risk control and superior customer experience in branches service delivery.
• Work with internal and external partners on various branch projects and initiatives to improve operational efficiency and achieve cost effectiveness.
• Advisory role for processes and key coordinator of Branches to participate in bank projects that relate to Branch process.
• Communicate update of bank’s guidelines in time to ensure standardize workflow are adopted at branches
Business Support
• As a channel neutral touchpoint, support Businesses in their products and services distribution. Collaborate with stakeholders to drive business growth
• Work in close partnership with all stakeholders to launch new products, services and campaigns.
• Actively involve in stakeholder discussions to support businesses on system enhancement/ process re-engineering with optimal balance between effective risk control and superior customer experience in our service delivery
Driving Efficiencies & Process Excellence
• Align Process Objectives with Business Vision
• Process improvements are driven by Channel’s vision that cascades to specific business objectives such as enhancing customer experience, reducing cost-to-serve and increasing revenue.
• Processes are simplified for easy execution and aligned with the Bank’s Fair Dealing guidelines
• Identify Processes to be Improved by adopting the High Impact approach, the most important processes or those that are in conflict with the business vision will be proactively identified for review and improvement.
