About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
Job Duties
- Answer all incoming calls within the service level, and in a professional, helpful and engaging way.
- All emails enquiries are to be responded within the service level and complies with the company’s procedures.
- Ensure all reservation details are entered timely and accurately into the system.
- Maintain a positive selling approach to maximise yield in both occupancies and rates.
- Ensure external and internal customer expectations are being met and guest needs are satisfied.
Other reservation related tasks:
- Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions.
- Ensure departmental documentations and filing are in proper order (Eg: security deposit waivers and credit facility applications).
- Preparation of commission letters for property agents and follow-up with the Finance Department.
- Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective departments such as but not limited to, Sales, Catering Sales, Revenue & Reservations, Front Office.
- Create and maintain company profiles in the relevant softwares (ie; Sabre, Salesforce and RMS - the Property Management System).
- The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.
Job Requirements
The candidate should possess the following:
- Preferably at least a Diploma in Hotel Management
- Good written and oral communication skills
- Possess excellent telephone etiquette, with good interpersonal skills.
- Have a customer-oriented nature.
- Meticulous, ability to multi-task and work independently
- Good team player
- At least 2 years in an appropriate role within the hospitality and/or customer service industry
Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences-
- Strong advocate of staff volunteerism
- Wellness programmes
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
