Job Description – Specialist Operations

Position:

Specialist Operations

Working Relationship:

Organizational Unit:

Country

Solid reporting line:

Senior Manager Operations/ Manager Operations

Division:

CFA

Dotted reporting line:

Department:

Country Operations

Key interfaces (internal):

SEA SCM teams, CoE teams

Job Grade:

P2

Location:

Country Ops

Key interfaces (external):

LSP, LMD, Customer Service, Planning, Finance, IT

Responsibilities:

Personnel responsibility:

Specialist, Operations

Signing authority:

N/A

Budget responsibility:

N/A

Purpose/ Mission:

Drive Supply Chain excellence with Vietnam/SEA Inbound and outbound operations, focusing in Inbound data on systems, Productivity KPI of LSP and LMD, and continuous improvement projects.

Accountabilities:

Group competencies:

Functional competencies:

Primary * Control LMD on successfully rate and investigate lost due to damage/defective/missing cases

Follow up on delivery cost, compensation for missing/damage parcels.
Control and process the conformity certification apply process for sport goods like apparel, footwear, and accessories.
Ensure the data on systems and on hang tag is accurate, especially CR stamp
Documents and cost control for conformity certification apply process, sample and eCOM delivery
Ensure an integrated, cost effective supply chain via reports and systems input
Oversee internal reviews of customs processes, and brokerage rates by coordinating with business stakeholders in broker selection. Launch and manage Customs RFQ
Analysis and monitoring of eCOM delivery status to ensure on time arrival
Manage, raise and solve tickets in systems regarding product data, production plan and delay
Manage & control inventory; control Inbound / outbound shortages for eCOM
Act as a key user in new systems and processes
Support team to receive, check for quantity and handle import/export documents
Coordination and follow up on any eCOM outbound related topics
Formulate and alignment of process flow/work instruction with stakeholders
Leading root cause analysis and problem solving for eCOM delivery

nsure the im/export documents following with VN regulation * Work with Centre of Excellence (Customs, Logistics) on new regulations related to import/export, logistics and transportation and apply them in Vietnam

Other tasks

Communicate with Others
Planning and Purchasing
Manage Relationship and Diversity
Analysis and Problem Solving
Learning and Self-Development

Manage Business (Processes and Projects)

Secondary (Future role ) * Interface with Centre of Excellence (Customs, Logistics) on spearheading the system automation of booking advice checks. Be subject matter expert on system usage.

Support countries as a regional escalation point in relaying concerns to 3PL/LMD and conflict resolution
Perform any other roles or duties assigned by the superior, which is deemed reasonable, practical and logical

Professional background/ Experience:

Education:

IT:

Language skills:

Functional: Fresh Graduate or Experience in Logistics Inbound & outbound Operations

Industry: Preferably from FMCG Retail industry

Exposure: Sports

Degree in Logistics Management or Business Admin * Outlook: Intermediate

Word: Intermediate
Excel: Intermediate
Powerpoint: Intermed
Experience with SAP : Intermed

English: Good

Local Language: Good

Job Holder : Supervisor :

Signature : Signature :

Date : Date :

Adidas

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