Job Description – Specialist Operations
Position: Specialist Operations
Working Relationship:
Organizational Unit:
Country
Solid reporting line:
Senior Manager Operations/ Manager Operations
Division: CFA
Dotted reporting line:
Department: Country Operations
Key interfaces (internal):
SEA SCM teams, CoE teams
Job Grade:
P2
Location: Country Ops
Key interfaces (external):
LSP, LMD, Customer Service, Planning, Finance, IT
Responsibilities: Personnel responsibility:
Specialist, Operations
Signing authority:
N/A
Budget responsibility:
N/A
Purpose/ Mission:
Drive Supply Chain excellence with Vietnam/SEA Inbound and outbound operations, focusing in Inbound data on systems, Productivity KPI of LSP and LMD, and continuous improvement projects.
Accountabilities: Group competencies:
Functional competencies: Primary * Control LMD on successfully rate and investigate lost due to damage/defective/missing cases
- Follow up on delivery cost, compensation for missing/damage parcels.
- Control and process the conformity certification apply process for sport goods like apparel, footwear, and accessories.
- Ensure the data on systems and on hang tag is accurate, especially CR stamp
- Documents and cost control for conformity certification apply process, sample and eCOM delivery
- Ensure an integrated, cost effective supply chain via reports and systems input
- Oversee internal reviews of customs processes, and brokerage rates by coordinating with business stakeholders in broker selection. Launch and manage Customs RFQ
- Analysis and monitoring of eCOM delivery status to ensure on time arrival
- Manage, raise and solve tickets in systems regarding product data, production plan and delay
- Manage & control inventory; control Inbound / outbound shortages for eCOM
- Act as a key user in new systems and processes
- Support team to receive, check for quantity and handle import/export documents
- Coordination and follow up on any eCOM outbound related topics
- Formulate and alignment of process flow/work instruction with stakeholders
- Leading root cause analysis and problem solving for eCOM delivery
nsure the im/export documents following with VN regulation * Work with Centre of Excellence (Customs, Logistics) on new regulations related to import/export, logistics and transportation and apply them in Vietnam
- Communicate with Others
- Planning and Purchasing
- Manage Relationship and Diversity
- Analysis and Problem Solving
- Learning and Self-Development
- Manage Business (Processes and Projects)
Secondary (Future role ) * Interface with Centre of Excellence (Customs, Logistics) on spearheading the system automation of booking advice checks. Be subject matter expert on system usage.
- Support countries as a regional escalation point in relaying concerns to 3PL/LMD and conflict resolution
- Perform any other roles or duties assigned by the superior, which is deemed reasonable, practical and logical
Professional background/ Experience:
Education: IT:
Language skills: Functional: Fresh Graduate or Experience in Logistics Inbound & outbound Operations
Industry: Preferably from FMCG Retail industry
Exposure: Sports
Degree in Logistics Management or Business Admin * Outlook: Intermediate
- Word: Intermediate
- Excel: Intermediate
- Powerpoint: Intermed
- Experience with SAP : Intermed
English: Good
Local Language: Good
Job Holder : Supervisor :
Signature : Signature :
Date : Date :
