Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key Responsibilities
As a 4PL Customer Service Manager, you will be the first point of contact for CS Agent to escalate for operations issues, customer complaint, a customer relationship builder and handles performance management.
Leading and managing the CS teams to focus on the key Customer Service Drivers:
Ensure that the CS teams adhere to service standards for:
Coordinating relevant stakeholders to perform end-to-end shipment process.
Resolving issues/query from relevant stakeholders.
Responding to customer enquiries.
Monitor data integrity of systems.
Responsible for cross sell/up sell, customer retention.
Follow up on Outstanding payments.
Implementation of new customers into the CS and COE; ensure proper SOPs/IOPs are established and managed through any related hyper-care.
Responsible for cross sell/up sell, customer retention.
Record and report the performance of the designated set of Customers that help provide suitable recommendations on: Service delivery wins/Service failures.
Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
We Are Looking For
Talent with substantial leadership experience and extensive years of operational knowledge and customer service in Logistics and Supply Chain, preferably 4PL products or 2PL/3PL management position.
Good knowledge of and experience with 4PL or Supply Chain Management operations, from both origin and destination.
Experience with setting up or rolling out 4PL or Supply Chain Management application & systems.
Having worked in various geographies and/or having managed a scope spanning across multiple countries.
Strong conceptual abilities – able to translate complex issues into ideas and actions.
Flair for and interest in processes and systems.
Good communicator with ability to translate technical knowledge to both technical and non-technical people.
Ambition to support a specialist network.
Proficient in English communication.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
