Overall Purpose of Job:
Solution Order Management:
Receive, review, submit, validate, process, and book quotes/orders in OM.
Acknowledge quotes post-order booking.
Update Account Profile/Master Agreements as needed.
Order Change/Cancel Request:
Handle order change/cancel requests, validate information, obtain approvals, enter data, and notify requester.
Invoicing:
Establish invoice preferences, validate revenue recognition, trigger invoices, and manage distribution.
Archiving, Records Retention, and Audit Support:
Key Responsibilities:
Ensure team achieves SLA targets.
Transfer knowledge of systems, applications, and processes.
Act as the link between the team and Team Leader.
Ensure compliance with documented processes and implement process improvements.
Participate in process risk management and team meetings.
Maintain process documentation and adhere to change control.
