Keywords: CRM, Project Management, Digital Transformation, Functional CRM
An exciting opportunity has arisen for a CRM Specialist with a focus on Functional/Project Management. This role is perfect for forward-thinking individuals eager to embrace challenges and develop innovative solutions. The successful candidate will play a pivotal role in driving digital transformation within the specialty watch retail sector, working across various global markets. This role offers a unique opportunity to deliver impactful projects on a global scale, transforming business processes, elevating user experiences, and driving operational efficiency.
- Driving digital transformation in the specialty watch retail sector
- Delivering impactful projects on a global scale
- Transforming business processes and elevating user experiences
What you'll do:
As a CRM Specialist, your primary responsibility will be to lead CRM initiatives that transform business processes, elevate user experiences, and drive operational efficiency across all markets. You will oversee end-to-end project management, championing technical excellence and collaboration to deliver world-class solutions. Your role will involve customizing and integrating CRM systems with mobile and external systems for seamless functionality. You will also work closely with UI/UX designers to develop user-friendly interfaces tailored to business requirements.
- Lead CRM initiatives that align with business objectives and ensure smooth adoption
- Oversee end-to-end project management, championing technical excellence and collaboration
- Customize and integrate CRM systems with mobile and external systems for seamless functionality
- Work with UI/UX designers to develop user-friendly interfaces tailored to business requirements
- Conduct comprehensive System Integration Testing (SIT) and User Acceptance Testing (UAT)
- Coordinate deployments and ensure readiness for launch
- Troubleshoot, resolve issues, and provide continuous system enhancements
- Create detailed user manuals and training materials for CRM platforms and mobile applications
What you bring:
The ideal candidate for this CRM Specialist role will bring strong experience managing CRM systems, particularly SugarCRM or similar platforms. You should have expertise in mobile app customization and integrations with external systems like ERP solutions. Your proficiency in understanding and translating business processes into technical solutions will be crucial in this role. We are looking for a detail-oriented, proactive professional with excellent project management skills. Exceptional communication and collaboration skills are essential as you'll be interacting across technical and business teams.
- Strong experience managing CRM systems
- Knowledge in mobile app customization and integrations with external systems like ERP solutions
- Proficiency in understanding and translating business processes into technical solutions
- A detail-oriented, proactive professional with excellent project management skills
- Exceptional communication and collaboration skills
What sets this company apart:
This company is united by a shared passion for advancing culture within its industry. They embrace innovation, challenge the status quo, and work together to make meaningful contributions. Here, your creativity and technical expertise will have a lasting impact on the organization and the communities they serve.
What's next:
If you are passionate about driving digital transformation and excited to be part of a team advancing culture globally, we would love to hear from you!
Apply Today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R21100958 Harsh Paras Mehta
