Timely completion of assign escalated disputes within the timeline
Creation of project’s weekly assessment based on top error drivers and updates
Provide weekly analysis on the weekly assessment result
Facilitate training refresher sessions based on quality top drivers, assessment errors and updates
Facilitate new workflow project
Facilitate New Hire Classes and cross training
Involved in the planning phase of activities for performance management initiatives
Execute training activities under performance management initiatives
Conduct real time audit/side-by-side with analyst
Training material creation based on training-needs-analysis
Attend training related syncs with clients
Review and provide feedback on updated training materials from the client
Stay updated with the project trends and tool enhancements
Evaluate and sign off on weekly assessment report and email updates
Track completion for training roll outs
Facilitate culture deck training
Onboard new trainers/junior trainers
Represent training team on local weekly/monthly business review
Creation weekly training performance report
Conduct trainer observation to ensure training consistency
Lead training meetings to address team’s help items and status check on weekly training activities
Assist the site training lead on conducting 1:1 coaching sessions with the trainers
Provides monthly Training Needs Analysis along with initiatives and recommendations
College Graduate with 2-4 years of experience as a trainer
Excellent oral and written communication skills.
Sound decision making and organizational skills
Ability to present complex information to a variety of audiences
Proficiency in MS office applications (Excel, Powerpoint and Word)
Proven ability to master the full training cycle
Familiarity with traditional and modern training methods, tools and techniques
