Site Name: Thailand - Bangkok
Posted Date: Feb 24 2025
Are you looking for a high-profile logistics leadership role where you can build business partnerships and accelerate production and planning? If so, this Customer Service and Logistic Manager could be an exciting opportunity to explore.
As a Customer Service and Logistics Manager, you will plan, manage and co-ordinate the Supply Chain activities on site. This involves the demand and supply management, order fulfilment production, raw material planning, material management operations and customer interface.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
- Being a Business Partner to manage end to end Supply Chain with various stakeholders such as Commercials, Demand Hub, Supply Hub, Logistics Control Center, Import Control Tower, Customs Broker and Distributor to ensure stock availability and supply continuity to serve customers and patients in Thailand.
- Management of Customer Service, order processing, on-time-in-full delivery through distributor
- Management of warehouse and distribution through distributor
- Management of Inventory/ SLOB, write off and provisions
- Management of inbound shipments, customs clearance and importation process through Import Control Tower and Customs Broker.
- Management of new product launch, pack change and local repacking
- Management of P&L and savings
- Oversight Third Party Logistics Services Providers and performance management
- Risk management
- Management of safety, quality, and compliance
- Work with cross functions in Local, Regional, and external parties to deliver performance and services
- Project Management
- Continuous improvement i.e. portfolio/inventory optimization, cost efficiency, waste reduction, digitalization, automation and Gen AI.
Why you?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
- Bachelor’s Degree in related field of study
- 8 years and above experiences in Supply Chain Management roles
- Experienced / excellent knowledge in end-to-end Supply Chain Management (i.e. demand forecasting, supply planning, logistics and import, warehouse & distribution, customer services etc.)
- Experienced in managing and oversight Third Party Logistics Providers and Performance Management
- Excellent communication in English
- Excellent interpersonal skills
- Strong data literacy and analytics
- Strategic thinking
- Problem solving, exception management
- Stakeholder and people management
- Continuous improvement mindset
- Transformation with digitalization, process automation, robotics and Gen AI
Why GSK?
Our values and expectations are at the heart of everything we do and form an important part of our culture.
These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
- Agile and distributed decision-making – using evidence and applying judgement to balance pace, rigour and risk
- Managing individual and team performance.
- Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
- Implementing change initiatives and leading change.
- Sustaining energy and well-being, building resilience in teams.
- Continuously looking for opportunities to learn, build skills and share learning both internally and externally.
- Developing people and building a talent pipeline.
- Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation.
- Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally.
- Budgeting and forecasting, commercial and financial acumen.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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