This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines / quality guidelines / protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction.
Responsibilities:
- Provide excellent customer service
- Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful
- Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions
- Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty
- Act and suggest on improvement opportunities identified during daily work
Qualifications:
- Service oriented and interested in the function of customer service
- 1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome
- Good spoken and written in English and Arabic.
- Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills
- Excellent time management skills with the ability to work well under pressure in a fast-paced environment
- Proactive, driving for result and teamwork spirit
- University graduate or recognized diploma in a field of Hospitality and Tourist or any related field
- Work based in Bangkok, Thailand
- Able to work in shifts
